Welcome to the EliteTails FAQ Page

We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.

Question #1: How long will it take to receive my order?

Answer: Below are our estimated delivery times for all orders:

• Handling time: 0-2 business days (Monday–Friday)

• Transit time: 3-5 business days (Monday–Friday)
  For more details, please refer to our [Shipping Policy].

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping within the United Kingdom on all orders. For more details, please check our [Shipping Policy].

Question #3: What payment methods do you accept?

Answer: We accept the following payment methods:

• Apple Pay

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

For more details, refer to our [Payments Policy].

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days after receiving it. See our [Return & Refund Policy] for more details.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.

Question #6: What is your return policy?

Answer: We offer a straightforward return process. Please visit our [Return & Refund Policy] page for complete details.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our [Return & Refund Policy].

Question #8: How can I contact customer support?

Answer: You can reach our support team by visiting the [Contact page] or emailing us directly at info@EliteTails.com.

Question #9: Do you ship internationally?

Answer: No, we currently ship only within the United Kingdom.

Question #10: Do you have a physical store location I can visit?

Answer: We are an online-only store, which helps us offer the best prices and widest selection.

Question #11: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support for details.

Question #12: What is the process for exchanging a product?

Answer: To learn more about exchanging a product, please refer to our [Return & Refund Policy] page.

Question #13: How can I track my order?

Answer: You can track your order through the Track My Order page on our website.

For More Information

Store Name: EliteTails
E-mail Address: info@EliteTails.com
Address: MARUATI E-COMMERCE LIMITED
Unit 2A, 17/F Glenealy Tower No.1, Glenealy Central, Hong Kong

Customer Support:

• Monday - Friday: 9:30 am - 7:00 pm (GMT+1)

• Saturday - Sunday: 9:30 am - 2:00 pm (GMT+1)

Response Time: Our customer service team typically responds within 24 to 48 hours