Shipping policy

EliteTails Shipping Policy

At EliteTails, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders to the United States, United Kingdom, Canada, Australia, and New Zealand.

Shipping Locations

This shipping policy applies to orders shipped to the following countries: United States, United Kingdom, Canada, Australia, and New Zealand.

Delivery Times

We currently deliver to the United States, United Kingdom, Canada, Australia, and New Zealand. Processing (handling) time is 3 business days for all destinations. Transit time varies by destination, as shown below:

United Kingdom: 

  • Processing Time: 3 business days ·
  • Transit Time: 2–4 business days · 
  • Total estimated delivery time: 5-7 business days

United States:

  • Processing Time: 3 business days
  • Transit Time: 3–17 business days
  • Total estimated delivery time: 6–20 business days

Canada:

  • Processing Time: 3 business days
  • Transit Time: 3–17 business days 
  • Total estimated delivery time: 6–20 business days

Australia:

  • Processing Time: 3 business days
  • Transit Time: 3–17 business days 
  • Total estimated delivery time: 6–20 business days

New Zealand:

  • Processing Time: 3 business days
  • Transit Time: 3–17 business days
  • Total estimated delivery time: 6–20 business days

Please note: Delivery times may vary slightly due to courier delays or high demand periods.

Carrier Services

We partner with reliable carriers, including UPS and regional delivery partners, to fulfil orders across all our shipping destinations: the United States, United Kingdom, Canada, Australia, and New Zealand.

Shipping Costs

Free Shipping: All orders to the United States, United Kingdom, Canada, Australia, and New Zealand qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking page.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Store Name: EliteTails
E-mail Address: info@elitetails.com
Company Name: Valenciaa Ventures LLC
Address: 30N Gould St, Sheridan, WY 82801, USA
Phone: +1 (845) 910-6809

Customer Support:

  • Monday – Friday: 9:00 AM – 7:00 PM (EST)
  • Saturday – Sunday: 9:00 AM – 2:00 PM (EST)

Response Time: Our customer service team typically responds within 24 to 48 hours