Terms of service

Welcome to EliteTails! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

Terms of service

OVERVIEW

This website is operated by EliteTails. Throughout the site, the terms "we," "us," and "our" refer to EliteTails. EliteTails offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1 - ONLINE STORE TERMS

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purposes, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) when using the service. You must not transmit any worms, viruses, or any destructive code. A breach or violation of any of the terms will result in an immediate termination of your services.

2. Eligibility to Shop

To place an order with us, you must be at least 18 years of age or have the consent of a parent or guardian.
By using our services, you confirm that all information you provide is accurate, up to date, and complete.

3. Product Availability

We work hard to keep our stock levels accurate, but products displayed on our site may not always be available.
If an item becomes unavailable after your order is placed, we will notify you and offer a refund or substitute where appropriate.
We reserve the right to discontinue any item at any time without notice.

4. Pricing and Payment

Prices are displayed in the currency shown on the website at the time of purchase and may vary depending on your location or selected market.
Elite Tails accepts payments through various payment methods.
Payment must be completed before your order can be processed.
We reserve the right to correct pricing errors at any point during the order process, including after the order has been submitted.

5. Shipping & Fulfilment

Orders are processed and shipped through our fulfillment operations according to the timelines outlined in our Shipping Policy.

Estimated delivery times vary by destination:

  • United States: 3 business days processing + 3–17 business days transit
  • United Kingdom: 3 business days processing + 2–4 business days transit
  • Canada: 3 business days processing + 3–17 business days transit
  • Australia: 3 business days processing + 3–17 business days transit
  • New Zealand: 3 business days processing + 3–17 business days transit

These are estimated delivery times and may vary due to factors outside our control, including carrier delays, customs processing, weather, or other unforeseen circumstances.

For complete shipping information, including destination-specific delivery estimates and additional details, please see our Shipping Policy.

6. Returns and Refunds

We offer a 30-day money-back guarantee.
To qualify, items must be returned unused, in original packaging, and in their original condition.
Opened or used products cannot be returned.
We accept exchanges for a different size, color, or product — contact us and we'll guide you through the process.
Detailed return terms are provided in our Return and Refund Policy.

7. Your Use of Our Site

You agree not to misuse the site or attempt to disrupt its functionality.
Prohibited behaviors include uploading malicious software, conducting fraudulent activities, infringing on copyrights, or impersonating others.
We reserve the right to restrict access, suspend accounts, or pursue legal action in cases of abuse.

8. Intellectual Property Rights

All content on the EliteTails website, including product images, logos, text, graphics, and design, belongs to EliteTails or its content suppliers and is protected by applicable copyright and trademark laws.
You may not reuse, reproduce, or redistribute our content without our express written permission.

9. Order Acceptance and Cancellation

Orders are considered accepted only after we have confirmed them via email.
We reserve the right to cancel any order for any reason, including suspected fraud, payment issues, or product unavailability.
Customers may request to cancel within 14 days of placing the order.
After that, a return or refund request must be initiated per our policy.

10. Liability Disclaimer

EliteTails shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We do not guarantee uninterrupted access to our services and are not responsible for delays caused by third-party logistics or force majeure events.

11. Customer Accounts and Conduct

When you create an account on our platform, you are responsible for maintaining the confidentiality of your credentials.
You agree to notify us immediately if you suspect unauthorized use.
We reserve the right to disable accounts that violate our policies or contain false information.

12. Privacy

Our use of your personal data is governed by our Privacy Policy, which outlines how we collect, store, and use your information.
By using our site, you consent to the practices described in the Privacy Policy.

13. Mobile Terms of Service

The EliteTails mobile message service (the "Service") is operated by EliteTails (“EliteTails”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to EliteTails SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of BondedBlush through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with BondedBlush. Your participation in this program is completely voluntary.

We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to EliteTails or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other EliteTails mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to EliteTails or email info@elitetails.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

14. Modifications to the Terms

EliteTails reserves the right to modify these terms at any time.
Changes become effective once posted on this page.
It is your responsibility to review this page regularly.
Continued use of our services after changes implies your acceptance of the revised terms.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering an SMS/MMS mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. The Program uses artificial intelligence (“AI”) technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.

You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.

You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.

For any questions, you can contact us for more information about the program.

Contact Us

If you have any questions about your personal data or this Compliance Statement, please contact us at:

Store Name: EliteTails
E-mail Address: info@elitetails.com
Company Name: Valenciaa Ventures LLC 
Address: 30N Gould St, Sheridan, WY 82801, USA
Phone: +1 (845) 910-6809

Customer Support:

  • Monday – Friday: 9:00 AM – 7:00 PM (EST)
  • Saturday – Sunday: 9:00 AM – 2:00 PM (EST)

Response Time: Our customer service team typically responds within 24 to 48 hours