Terms of service

Welcome to EliteTails! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

Terms of service

OVERVIEW

This website is operated by EliteTails. Throughout the site, the terms "we," "us," and "our" refer to EliteTails. EliteTails offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purposes, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) when using the service. You must not transmit any worms, viruses, or any destructive code. A breach or violation of any of the terms will result in an immediate termination of your services.

SECTION 19 - Global Sourcing & Brand Substitution Policy

At EliteTails, we partner with a global network of trusted suppliers to fulfill orders quickly and efficiently. Due to high demand or regional availability, the product you receive may differ in branding or packaging from what is shown on our website. However, the product will maintain the same core function and quality as advertised.

Please note the following regarding brand variations:

  • Product Branding & Variation: It is common for customers to receive a product from a different brand than what’s featured on the product page. These substitutions are part of our standard fulfillment process and are necessary to ensure timely delivery.
  • Return & Refund Policy: Orders with brand or packaging variations are not eligible for return or refund. All such sales are considered final and non-negotiable.
  • Customer Support: If you have any questions or concerns about the product you received, our customer support team is happy to assist you. Please reach out to our customer support at info@EliteTails.com

We are committed to maintaining transparency in our process and ensuring customer satisfaction through consistent service and support.

Contact Us

If you have any questions about your personal data or this Compliance Statement, please contact us at:

Store Name: EliteTails
E-mail Address: info@EliteTails.com

Customer Support:
Monday - Friday: 9:30 am - 7:00 pm (GMT+1)
Saturday - Sunday: 9:30 am - 2:00 pm (GMT+1)

Response Time: Our customer service team typically responds within 24 to 48 hours